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Refund Policy

Last updated: December 27, 2025

1. Overview

At OneReport, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription-based service.

2. Subscription Refunds

2.1 Free Trial Period

We offer a free trial period for new users. During the free trial, you can cancel your subscription at any time without being charged. No refund is necessary as no payment has been processed.

2.2 Monthly Subscriptions

For monthly subscription plans:

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of your current billing period
  • No refunds are provided for the current billing period once payment has been processed
  • You will continue to have access to the Service until the end of your paid period

2.3 Annual Subscriptions

For annual subscription plans:

  • If you cancel within the first 30 days, you are eligible for a full refund
  • After 30 days, refunds are calculated on a prorated basis for the remaining unused months
  • Refund requests must be submitted within 7 days of cancellation

3. Refund Eligibility

Refunds may be considered in the following circumstances:

  • Technical issues that prevent you from using the Service and cannot be resolved by our support team
  • Billing errors or duplicate charges
  • Service unavailability for an extended period (more than 48 hours) due to our fault
  • Annual subscription cancellation within the first 30 days

Refunds will NOT be provided for:

  • Change of mind after the refund period
  • Failure to use the Service or lack of understanding of features
  • Issues caused by user error or third-party platform connectivity problems
  • Monthly subscriptions after the billing period has started

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at shah.nisarg39@gmail.com or use our Contact Us page
  2. Provide your account email address and subscription details
  3. Explain the reason for your refund request
  4. Include any relevant documentation or screenshots if applicable

We will review your request and respond within 5-7 business days. The review process includes verification of your account details, subscription status, and eligibility for refund based on our policy terms.

5. Refund Processing Duration and Mode

5.1 Refund Processing Duration

If your refund request is approved, the following timelines apply:

  • Request Review: 5-7 business days from submission
  • Approval Notification: Email confirmation sent within 24 hours of approval
  • Refund Processing: 5-10 business days from approval date
  • Total Duration: 10-17 business days from refund request submission to completion

5.2 Refund Mode

Refunds are processed using the following methods:

  • Original Payment Method: Refunds are credited back to the original payment method used for the purchase
  • Credit/Debit Cards: Refunds appear on your statement within 5-10 business days
  • UPI Payments: Refunds are processed to the original UPI ID within 3-7 business days
  • Net Banking: Refunds are credited to the source bank account within 5-10 business days
  • Digital Wallets: Refunds are credited to the original wallet within 3-5 business days

5.3 Refund Confirmation

Upon refund completion:

  • You will receive an email confirmation with refund details
  • The confirmation email includes refund amount, transaction ID, and expected credit date
  • Your account access will be terminated upon refund completion (unless otherwise specified)
  • Refund receipt/invoice will be provided upon request

6. Cancellation Policy

You can cancel your subscription at any time:

  • Through your account settings on the Service
  • By contacting our support team
  • Cancellation is effective at the end of your current billing period
  • No cancellation fees apply

After cancellation, you will retain access to the Service until the end of your paid subscription period. We recommend canceling before your next billing date if you do not wish to be charged.

7. Chargebacks

If you initiate a chargeback or dispute with your payment provider, we reserve the right to suspend or terminate your account immediately. We encourage you to contact us directly to resolve any billing issues before initiating a chargeback, as we are committed to resolving disputes amicably.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the modified policy.

9. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at shah.nisarg39@gmail.com or visit our Contact Us page. Our support team is available to assist you.