1. Overview
At OneReport, we understand that circumstances may change, and you may need to cancel your subscription. This Cancellation Policy outlines the terms, conditions, and duration for canceling your subscription to our Service.
2. Cancellation Rights
You have the right to cancel your subscription at any time. There are no cancellation fees, and you can cancel through any of the following methods:
3. Cancellation Duration and Timeline
3.1 Immediate Cancellation
When you cancel your subscription:
- Processing Time: Cancellation requests are processed immediately upon receipt
- Confirmation: You will receive an email confirmation within 24 hours of your cancellation request
- Effective Date: Cancellation takes effect at the end of your current billing period
3.2 Service Access Duration After Cancellation
After canceling your subscription:
- You will retain full access to the Service until the end of your paid billing period
- For monthly subscriptions: Access continues until the end of the current month
- For annual subscriptions: Access continues until the end of the current annual period
- No service interruption occurs during the remaining paid period
3.3 Cancellation During Free Trial
If you cancel during the free trial period:
- Cancellation is effective immediately
- No charges will be applied to your payment method
- You will lose access to premium features immediately upon cancellation
- You can reactivate your account at any time
4. Cancellation Process Duration
The cancellation process follows these timelines:
- Online Cancellation: Processed instantly when done through account settings
- Email Cancellation: Processed within 24 hours of receiving your request
- Phone Cancellation: Processed immediately during the call
- Confirmation Email: Sent within 24 hours of processing your cancellation
5. What Happens After Cancellation
Upon cancellation:
- Your subscription will not renew automatically
- You will not be charged for future billing periods
- You will receive a cancellation confirmation email
- Your data will be retained for 30 days after cancellation (you can request immediate deletion)
- You can reactivate your subscription at any time
6. Refunds and Cancellation
Cancellation and refunds are separate processes. For information about refunds, please refer to our Refund Policy. Generally, cancellation does not automatically entitle you to a refund for the current billing period, except as specified in our Refund Policy.
7. Reactivation
If you wish to reactivate your subscription after cancellation:
- You can reactivate at any time through your account settings
- Reactivation is immediate upon payment confirmation
- You will regain access to all features based on your selected plan
- Previous data and settings will be restored if available
8. Changes to This Policy
We reserve the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the modified policy.
9. Contact Us
If you have any questions about this Cancellation Policy or need assistance with canceling your subscription, please contact us at shah.nisarg39@gmail.com or call us at +91 8888215802. You can also visit our Contact Us page. Our support team is available to assist you.